Convocust picks up instantly, checks the customer's service agreement and pages your on-call tech for temperature emergencies.
Our walk-in is reading 48°F. Display photo attached.
That's above safe holding temperature, so I've flagged this as urgent and paged our on-call tech. Can you confirm the site address on your agreement?
1420 W Main St.
Answer from your approved guide
Convocust can answer from the information you approve and move routine requests forward.
Every hour a cooler is down costs your customer money.
Customers ask what's covered before approving work.
PM visits get pushed back without follow-up.
Techs need model and error codes before arriving.
Answers your business line and books jobs while you're on site.
Urgent or complex requests go straight to you with the full transcript.
Looks up the customer, job or agreement on file.
Customers send photos so you can triage and quote faster.
Here is what a day could look like once your knowledge and skills are connected.
A walk-in freezer alarm routed to on-call.
PM visits booked for three restaurant sites.
An ice machine error code attached to a ticket.
A contract coverage question answered.
Yes, using the temperature thresholds you set.
Yes, from agreements you upload or connect.
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
We will map a Convocust agent around your services and the way your team works.
Commercial kitchen equipment
Dock & door
Audio-visual