We're arriving at 11:30pm. How do we get in?
No problem! Late arrivals use the keypad at the side door, and your code is texted at 3pm on arrival day. Street parking on Grove Ave is free after 6pm.
Perfect, thank you!
Answer from guest-guide.pdf
Answer guests at 2am without staffing the front desk all night.
Convocust handles late check-ins, Wi-Fi and parking questions, local tips and direct booking inquiries, and sends maintenance issues to your team with a photo.
The questions that slow your team down.
Convocust can answer from the information you approve and move routine requests forward.
Guests need you at all hours
Late arrivals and 2am questions mean someone is always on call.
The same questions every stay
Your phone and inbox fill with the same Wi-Fi, parking, checkout and breakfast questions from every guest.
Commission-free bookings slip away
Travelers who contact you directly book elsewhere if nobody replies.
Maintenance issues reported late
A broken heater discovered at night becomes a bad review.
Built around your actual workflow.
Answers from your documents
Answers from your guest guide and house rules.
Calendar skill
Checks availability and captures booking requests.
Photo questions
Guests report issues with photos.
Handoff to a person
Urgent guest issues go to your on-call contact.
Useful conversations, all day.
Here is what a day could look like once your knowledge and skills are connected.
- 8:20 am
Breakfast hours and checkout time answered for two rooms.
- 2:00 pm
A direct booking inquiry for next month captured.
- 9:15 pm
A guest sends a photo of a leaking faucet; maintenance is notified.
- 1:40 am
A late-arrival question answered without waking anyone.
Questions from Hotels, B&Bs & Vacation Rentals businesses.
Can it handle bookings from travel sites?
It answers guest questions for any booking. Connecting to your property management system is done by our engineering team.
Can it give local recommendations?
Yes, from your own list of favorite restaurants and sights.
What about urgent guest issues?
Anything urgent goes straight to your on-call contact with the full conversation.
How fast can we go live?
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
What does it cost?
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
Local Retail
Restaurants & Catering
Event Venues & Wedding VendorsShow us the questions your customers ask.
We will map a Convocust agent around your services and the way your team works.