The busiest hours were the hardest to cover.
During heat waves, the front desk could not answer every call. After-hours questions about failed units waited until the next morning, when many callers had already booked elsewhere.
Give each caller a useful next step.
Convocust used approved service areas, hours and priority rules to answer common questions, collect equipment photos and offer open appointment slots. Urgent requests went to the on-call technician with the conversation attached.
A small lift can add up quickly.
If the team recaptured six additional jobs a week at an average $350 ticket, that would represent about $9,100 in additional monthly booked work. The figure is an example calculation, not a verified customer outcome.
