Furnace is blowing cold air and the house is 58°F. Can someone come today?
I'm sorry, that's no fun. I've marked this as a priority no-heat call. I have a 1–3pm window today. Want me to book it?
Yes please.
Answer from priority-rules.pdf
Book every "no heat" and "no AC" call, even during the busiest week of summer.
Heat waves and cold snaps bring more calls than your office can take. Convocust answers every one, triages from a photo of the thermostat or unit, and fills your schedule.
The questions that slow your team down.
Convocust can answer from the information you approve and move routine requests forward.
Peak-season call floods
The first hot week of summer brings more calls than your office can answer, and they go to competitors.
Maintenance plans don't get scheduled
Tune-ups for plan members slip because nobody has time to call them back.
Diagnosing over the phone
Customers can't explain what the unit is doing, so techs show up unprepared.
Price-shoppers want a number now
"How much for a new system?" calls go cold while you wait to call back.
Built around your actual workflow.
Phone line
Answers your business line and books jobs while you're on site.
Calendar skill
Books, moves and cancels appointments in your open slots.
Photo questions
Customers send photos so you can triage and quote faster.
Multiple workflows
Separate flows for emergencies, estimates and maintenance plans.
Useful conversations, all day.
Here is what a day could look like once your knowledge and skills are connected.
- 6:50 am
A no-heat call is booked as a priority visit before the office opens.
- 10:15 am
Two maintenance-plan members book fall tune-ups.
- 2:40 pm
A photo of a thermostat error code is attached to tomorrow's ticket.
- 9:30 pm
A replacement estimate is booked for Saturday.
Questions from HVAC businesses.
Can it prioritize no-heat and no-cool calls?
Yes. You set the rules, such as indoor temperature or vulnerable occupants, and those calls get the first open slot or go to on-call.
Can it sell maintenance plans?
It explains your plans from your documents and sends a payment link to sign up.
How fast can we go live?
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
What does it cost?
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
Plumbing
Electrical
Pest controlShow us the questions your customers ask.
We will map a Convocust agent around your services and the way your team works.