Shoppers needed an answer before visiting.
Staff could answer in-store questions, but online messages about replacement parts and stock often sat unanswered until closing. A customer who could not confirm availability often bought elsewhere.
Connect the question to the shelf.
Convocust matched photos and part names to a curated catalog, checked approved availability and offered a pickup link. Uncertain matches were sent to an associate for review.
Make the value easy to estimate.
At 30 additional pickup orders per month with a $68 average basket, the scenario represents $2,040 in monthly sales. This is illustrative math, not a reported client result.
