A stuck dock door stops a warehouse. Convocust answers immediately, collects the site, door and photos, and alerts your on-call technician.
Dock door 4 won't close and a truck is waiting. Photo attached.
Thanks. I've opened an urgent ticket for door 4 at your Chester warehouse and alerted the nearest technician. They'll call you with an ETA shortly.
Thank you.
Answer from your approved guide
Convocust can answer from the information you approve and move routine requests forward.
Every hour a dock is down delays trucks and costs your customer money.
Large facilities have dozens of doors and levelers.
PM schedules across many sites are hard to coordinate.
Managers call repeatedly for ETAs.
Answers your business line and books jobs while you're on site.
Looks up the customer, job or agreement on file.
Customers send photos so you can triage and quote faster.
Urgent or complex requests go straight to you with the full transcript.
Here is what a day could look like once your knowledge and skills are connected.
A leveler failure routed to the on-call tech.
Quarterly PM booked for four warehouses.
Status updates shared with a facility manager.
A damaged door reported with photos.
Yes, with each site's doors and equipment on file.
Yes. Urgent calls reach your on-call team any time.
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
We will map a Convocust agent around your services and the way your team works.
Refrigeration
Commercial kitchen equipment
Audio-visual