Convocust answers billing, service and new-system questions, and immediately routes anything that sounds like an emergency to people.
My alarm keypad keeps beeping. How do I stop it?
That beep usually means a low battery in a sensor. Your keypad will show which zone. If you ever suspect an intrusion, call 911 first. Want me to book a battery replacement visit?
Yes, please.
Answer from keypad-guide.pdf
Convocust can answer from the information you approve and move routine requests forward.
Low-battery and false-alarm questions flood your line.
Monitoring customers call about invoices.
Sales leads wait while you handle service calls.
Panicked customers sometimes call your office instead of the monitoring center, and that call cannot wait.
Answers from your price sheet, service area and FAQs.
Urgent or complex requests go straight to you with the full transcript.
Books, moves and cancels appointments in your open slots.
Collects deposits and payments by secure link.
Here is what a day could look like once your knowledge and skills are connected.
A low-battery beep resolved from your guide.
A new camera system consultation booked.
A monitoring invoice paid by link.
A possible break-in message routed to people with 911 guidance.
No. It handles service and sales questions. Emergencies always go to people and 911.
Yes, from your system guides.
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
We will map a Convocust agent around your services and the way your team works.
Refrigeration
Commercial kitchen equipment
Dock & door