Where is load RVA-20931?
Load RVA-20931 left Charlotte at 6:40am and is due at your dock between 2 and 4pm today. Want an alert when it's 30 minutes out?
Yes, please.
Answer from your approved guide
Give shippers instant status updates without tying up dispatch.
Status calls keep your dispatchers from dispatching. Convocust answers where a load is, when it will arrive and takes damage claims with photos.
The questions that slow your team down.
Convocust can answer from the information you approve and move routine requests forward.
Status calls bury dispatch
Dispatchers answer "where's my load?" instead of moving freight.
Delivery windows change
Customers call repeatedly when ETAs shift.
Damage claims arrive incomplete
Claims come in without photos or reference numbers.
Quote requests sit overnight
Shippers who request a rate at night book another carrier by morning.
Built around your actual workflow.
CRM & order lookup
Looks up loads and shipment status.
Photo questions
Collects damage photos for claims.
Handoff to a person
Sends exceptions to dispatch with context.
Phone line
Answers the shipper line around the clock.
Useful conversations, all day.
Here is what a day could look like once your knowledge and skills are connected.
- 6:30 am
Morning status questions answered for three receivers.
- 10:10 am
A delivery window update shared with a warehouse.
- 2:50 pm
A damage claim submitted with photos.
- 9:00 pm
Two quote requests captured for the morning team.
Questions from Logistics & Freight businesses.
Does it connect to our TMS?
Shipment lookups are connected to your system by our engineering team.
Can it quote rates?
It captures quote details for your team, or shares standard rates you approve.
Can drivers use it?
Yes. An internal assistant can answer driver questions about procedures.
How fast can we go live?
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
What does it cost?
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
IT Support Providers
Employee Assistant for Franchises & Multi-Location TeamsShow us the questions your customers ask.
We will map a Convocust agent around your services and the way your team works.