Managers and new hires ask the same questions at every site. Convocust answers from your operations manual and policies, so standards stay consistent everywhere.
A customer wants a refund on a haircut from 10 days ago. What's our policy?
Under the Service Guarantee (section 4.2), re-dos are free within 7 days. After that, offer 50% off their next visit. Anything beyond that goes to your district manager.
Got it, thanks.
Answer from operations-manual.pdf
Convocust can answer from the information you approve and move routine requests forward.
Every location calls with the same procedure and policy questions.
Each manager teaches it differently, and standards drift.
Updates sit in emails nobody reads.
Staff guess when nobody is available to ask.
An internal assistant for your teams, separate from customers.
Answers from manuals, policies and brand standards.
Separate workflows for HR, operations and customer issues.
See which questions come up most, by location.
Here is what a day could look like once your knowledge and skills are connected.
An opening manager checks the opening checklist.
A new hire asks how to process a return.
A shift lead checks the refund policy for a customer.
A closer asks about the cash-drop procedure.
Yes. Staff assistants are separate agents with their own documents.
Yes. Shared brand standards plus location-specific details.
Yes. Usage insights show common questions so you can improve training.
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
We will map a Convocust agent around your services and the way your team works.
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