Routine tickets clog your queue and burn your margins. Convocust resolves common issues from your runbooks, reads screenshots and opens complete tickets for the rest.
I can't connect to the VPN. Screenshot attached.
That error means your password expired. Reset it at the self-service portal, then reconnect. It takes about two minutes. Still stuck? I'll open a ticket for a tech.
That worked, thanks!
Answer from vpn-runbook.pdf
Convocust can answer from the information you approve and move routine requests forward.
How-to questions and simple fixes eat the time of your skilled engineers.
"It's not working" tickets need three follow-ups before anyone can help.
Every late-night call means paying an on-call tech or leaving a client unhappy.
Contracts promise fast responses even when the queue is full.
Answers from your runbooks and how-to guides.
Reads error screenshots.
Looks up client accounts and open tickets.
Escalates real incidents to an engineer.
Here is what a day could look like once your knowledge and skills are connected.
Six password reset requests resolved before techs log in.
A printer issue diagnosed from a screenshot.
A complete ticket created for a server issue.
An outage report escalated to on-call; routine questions handled.
Our engineering team connects Convocust to your ticketing and documentation tools.
No. It guides users through approved steps and escalates anything else.
Yes. Each client can have its own agent and knowledge base.
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
We will map a Convocust agent around your services and the way your team works.
Logistics & Freight
Employee Assistant for Franchises & Multi-Location Teams