Order #4471 says delivered but I don't have it.
Sorry about that! The carrier marked it delivered Tuesday at 2:14pm. I've opened a missing-package claim and our team will email you within a day.
Thank you!
Answer from your approved guide
Cut "where's my order?" tickets and save sales at checkout.
Convocust answers order status, handles returns with photos and answers sizing and product questions before shoppers abandon their cart.
The questions that slow your team down.
Convocust can answer from the information you approve and move routine requests forward.
"Where's my order?" floods your inbox
A big share of your support tickets ask the same question: where is my order?
Returns and damage claims drag on
Your team spends days emailing back and forth to collect photos and order numbers.
Shoppers leave with unanswered questions
Sizing and product doubts turn into abandoned carts.
Support costs grow with sales
Every growth spurt means hiring more support staff.
Built around your actual workflow.
CRM & order lookup
Looks up orders and shipping status.
Photo questions
Collects photos for returns and damage claims.
Answers from your documents
Answers from product details, size guides and policies.
Handoff to a person
Exceptions go to your team with the full context.
Useful conversations, all day.
Here is what a day could look like once your knowledge and skills are connected.
- 8:00 am
Overnight order-status questions already answered.
- 12:40 pm
A shopper's sizing question answered; they check out.
- 3:15 pm
A damaged-item return started with a photo.
- 11:55 pm
Weekend sale questions handled without extra staff.
Questions from E-commerce & Direct-to-Consumer Brands businesses.
Does it connect to my store platform?
Order lookups run through the CRM skill, and our engineering team connects your store platform.
Can it issue refunds?
It starts returns and claims under your rules. Refunds are approved by your team.
Will it take payments in chat?
It uses secure hosted payment links and never takes card numbers in the conversation.
How fast can we go live?
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
What does it cost?
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
Local Retail
Restaurants & Catering
Hotels, B&Bs & Vacation RentalsShow us the questions your customers ask.
We will map a Convocust agent around your services and the way your team works.