My washer shows error E21 and won't drain. Label photo attached.
Thanks! E21 on this model usually means a drain issue. We have the common drain pump in stock. I can book a tech Friday 10am–12pm.
Friday works.
Answer from your approved guide
Book appliance repairs with the model number already in hand.
Convocust collects a photo of the model label and the error code, checks parts on hand and books the visit.
The questions that slow your team down.
Convocust can answer from the information you approve and move routine requests forward.
Wrong parts, second trips
Techs arrive without the right part because nobody knew the model.
Error-code calls that never book
Customers call to ask what a code means, then hang up without booking a repair.
Warranty questions
Customers ask whether a repair is covered.
Missed calls while on jobs
Your techs can't answer from inside a dishwasher.
Built around your actual workflow.
Photo questions
Customers send photos so you can triage and quote faster.
Inventory skill
Checks parts and product availability.
Calendar skill
Books, moves and cancels appointments in your open slots.
Answers from your documents
Answers from your price sheet, service area and FAQs.
Useful conversations, all day.
Here is what a day could look like once your knowledge and skills are connected.
- 8:00 am
A fridge repair booked with the model label attached.
- 11:20 am
An error-code question resolved without a visit.
- 2:45 pm
Parts availability confirmed for a dryer repair.
- 8:55 pm
A dishwasher repair booked for tomorrow.
Questions from Appliance repair businesses.
Can it read model labels?
Yes, from a photo, and it attaches the details to the booking.
Does it check parts?
With the inventory skill, it checks parts you have on hand.
How fast can we go live?
Most businesses are live in under an hour: describe your agent, upload your documents, switch on skills, then paste one line on your website or connect a phone number.
What does it cost?
A small monthly base plus a fee per conversation, with a free plan to start. Your dashboard forecasts the month-end bill. Contact us for current rates.
HVAC
Plumbing
ElectricalShow us the questions your customers ask.
We will map a Convocust agent around your services and the way your team works.